Privacy policy

FENIKS INVEST DP, PHOENIX INVEST (“we”). This policy covers the “Request a call” form and the new-property subscription on the website and in the company’s Telegram bot.

What you enter in the form: your name, phone number, preferred way to get in touch and, if you wish, budget, a convenient time to call, the purpose of the purchase and a comment.

Automatically: the page and the property the request was sent from; the advertising campaign tags (utm) from the page address; only the domain of the site you came from; the time of the request; the first 200 characters of the browser name; an anonymised fingerprint (hash) of the IP address (we do not store the address itself).

No cookies are used for this. Campaign tags are kept only in your browser for the duration of the visit and disappear when you close the tab.

• so that a manager can contact you and answer your request;
• to protect the form from spam and duplicate requests;
• to understand which adverts and which pages bring clients.

To understand which properties and pages visitors find interesting, the site keeps anonymised statistics without cookies. The site script sends our server the page address (of the parameters, only the catalogue filters), the domain of the site you came from, the advertising campaign tags (utm), the device type, the browser and the operating system, the browser language, and the actions on the page: viewing photos, starting a video, pressing a contact, opening the request form and applying catalogue filters.

We determine the country from the IP address; the statistics store neither the IP address itself nor the full browser name. A visitor is recognised only within one day by an anonymised fingerprint that changes daily, so visits on different days cannot be linked. If you send a request, the statistics of your visit on that day are linked to the request.

Separately, the server keeps a request log (IP address, browser name, page address) to protect against attacks and stores it for up to 30 days. If Do Not Track or Global Privacy Control is on in your browser, no statistics are collected. Visit records are kept for 13 months and deleted automatically; daily totals without personal data are kept without a time limit.

If you subscribe to the selection of new properties, we store: the email address (or the chat identifier and the name or @name in Telegram, if you subscribe in the bot), the topics you chose (regions, property types, investments), the time and the version of the consent text, the dates of confirmation and unsubscription, and the log of the selections sent (when, and whether sending succeeded). No password, phone number or payment details are needed for the subscription.

What for: to send you new properties on your topics once a week. An email subscription has to be confirmed by the link in the letter — without confirmation there will be no selections. The letters contain no open counters or tracking pixels; a visit to the site from a selection is counted in the anonymised statistics only by a mark in the link address.

How long we keep it: for as long as you are subscribed. An unconfirmed subscription is deleted after 30 days; after unsubscribing, the subscription data is deleted within 30 days, and the sending log after 90 days.

How to unsubscribe: by the “Unsubscribe” link in every letter (the topics can be changed there too), by the /stop command or by the “Unsubscribe” button in the bot. For every new subscriber the company receives a short notification in Telegram in which the email address is partly hidden. After unsubscribing or deleting a subscription, the records about it in the site notification queue are deleted, but notifications that have already reached the staff remain in the company’s Telegram correspondence (they can be deleted at your request).

If you click “Allow”, the site loads the Meta (Facebook, Instagram), Google (Analytics, Ads) and TikTok pixels. They set cookies and tell these companies about your visit and a submitted request — without your name or phone number. This is how we show ads to people who are interested and see which ads work. If you click “Necessary only”, the pixels are not loaded. You can change your choice with the “Cookie settings” link at the bottom of the site.

The data is stored on a server in the USA.

It is processed by service providers acting on the company’s instructions: the hosting provider (a server in the USA), Telegram — through which we notify the company staff about a new request and a new subscriber and send the selection to the bot subscribers — and the company’s mail hosting, whose mailbox sends the letters to subscribers.

We do not sell your data and do not pass it on for marketing.

As long as it takes to handle your request and support the deal, or until you ask for deletion.

Write to us or call +38 073 011 0102 and give the phone number you left the request from, or the email address or Telegram name you subscribed with. We will delete the request together with its notes, or the subscription, within 90 days and let you know.

Copies of a notification that has already reached the company’s internal Telegram group are deleted by the staff by hand at your request.